ITIL 4 is the latest version of the ITIL Framework. It has been designed to meet the requirements of businesses and IT departments that are operating in the digital world. Version 4 recognises that organizations need to make use of the various frameworks and approaches to service management within their operating models to enable them to deliver value to their customers.
This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization.
ITIL V3 was the third version of ITIL, released in 2011. The certification scheme provides a modular approach to the ITIL framework, based around the service lifecycle that comprises of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
ITIL V3 currently has five levels of qualification –
These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on you and your organisation’s need to better understand the ITIL framework. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.
Expert and master levels are for those who want to demonstrate knowledge of ITIL in its entirety, including the ability to demonstrate knowledge and understanding of how and why you have personally implemented ITIL frameworks in your organisation. The levels in between help build on the knowledge you gained during the Foundation level. More information can be found on the individual training pages.
Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
Learn how to successfully apply Release, Control and Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations. Learn how to classify and manage Knowledge within the IT organization and understand the benefits and business value of the RCV processes.
Learn how to successfully apply Planning, Protection and Optimization best practices and gain competencies in PPO processes. Understand how to deliver services that continue to meet customer needs, learn how to plan for service availability and recovery of services in a disaster situation and study information security planning.
Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.
Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.
VeriSM Foundation: the introductory level covering the terminology and basic concepts. The Foundation level is also split up into Essentials, covering the basic model and service management principles, and Plus, covering the progressive practices. These can also be taken as separate certifications.
The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
The fully accredited SIAM Foundation course introduces service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models. It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices.
The DevOps Foundation course is accredited by the DevOps Institute and provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows enable IT organizations to deliver greater business value by improving the ability to more quickly design, develop, deploy and operate reliable software and services.