About ITIL 4 (2019)

ITIL 4 is the latest version of the ITIL Framework. It has been designed to meet the requirements of businesses and IT departments that are operating in the digital world. Version 4 recognises that organizations need to make use of the various frameworks and approaches to service management within their operating models to enable them to deliver value to their customers.


About ITIL v3 (2011)

ITIL V3 was the third version of ITIL, released in 2011. The certification scheme provides a modular approach to the ITIL framework, based around the service lifecycle that comprises of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

ITIL V3 currently has five levels of qualification –

  • Foundation
  • Practitioner
  • Intermediate (5 Lifecycle courses / 4 Capability courses)
  • Expert
  • Master

These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on you and your organisation’s need to better understand the ITIL framework. The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

Expert and master levels are for those who want to demonstrate knowledge of ITIL in its entirety, including the ability to demonstrate knowledge and understanding of how and why you have personally implemented ITIL frameworks in your organisation. The levels in between help build on the knowledge you gained during the Foundation level. More information can be found on the individual training pages.

ITIL V3 Capability courses


About VeriSM

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.


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