ITIL V3 Foundation


This course is the starting point for people wanting ITIL qualifications, it is mandatory for anyone wanting to proceed to intermediate study or anyone wanting to achieve expert status.

ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Course Content

Course Content:

  • Introducing ITIL
  • Service Management and Stakeholders
  • Functions, Roles and Processes
  • The Service Lifecycle
  • Service Strategy – Key Concepts
  • Service Strategy – Processes
  • Service Design – Key Concepts
  • Service Design – Processes (1)
  • Service Design – Processes (2)
  • Service Transition – Processes (1) • Service Transition – Processes (2) • Service Operation – Processes
  • Service Operation – Functions
  • Continual Service Improvement
  • Roles
  • Technology Considerations
  • The Sample ITIL Foundation Exam

Each lesson contains a video tutorial, study guide and associated quiz

Course duration is 18 hours and is 2 ITIL credits

Course Options

30 and 60 day courses are available


The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses.

Exam details

40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.

Further Information

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