Online training for the professional service manager
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ITIL V3 Lite
Description
This course is an introduction to ITIL; it introduces the key concepts of ITIL and IT Service Management without assuming prior knowledge.
Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications
Course Content
Course Content:
The Business Perspective of ITIL
ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips
Delivering business benefits with ITIL
This course contains no exams and includes a 40 page reference guide