ITIL V3 Lite


This course is an introduction to ITIL; it introduces the key concepts of ITIL and IT Service Management without assuming prior knowledge.

Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications

Course Content

Course Content:

  • The Business Perspective of ITIL
  • ITIL In action – Overview of Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement and implementation tips
  • Delivering business benefits with ITIL
  • This course contains no exams and includes a 40 page reference guide

Course Options

30 and 60 day courses are available



Exam details

The course does not have an associated exam.

Further Information

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