Online training for the professional service manager

ITIL V3 Managing Across the Lifecycle

Description​

Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.

Course Content

  • Service Lifecycle Key Concepts
  • Communication and Stakeholder Management
  • Integrating Service Management processes across the lifecycle
  • Managing services across the lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and Improving Service Management

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Course Options

90 and 150 day courses are available

Prerequisites

Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Exam details

50 multiple choice questions, includes Case Study. 120 minute duration with a 70% Prerequisites: Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Further Information

Please contact learning@visionwillow.com.

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