Online training for the professional service manager
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ITIL V3 Managing Across the Lifecycle
Description
Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.
Course Content
Service Lifecycle Key Concepts
Communication and Stakeholder Management
Integrating Service Management processes across the lifecycle
Managing services across the lifecycle
Governance and organisation
Measurement
Implementing and Improving Service Management
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits
Course Options
90 and 150 day courses are available
Prerequisites
Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.
Exam details
50 multiple choice questions, includes Case Study. 120 minute duration with a 70% Prerequisites: Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.