Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.
Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits
90 and 150 day courses are available
Students wishing to study the Operational Support and Analysis course should already hold the ITIL Foundation Certificate.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Operational Support and Analysis course before requesting their exam voucher.