Learn how to successfully apply Release, Control and Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations.
Learn how to classify and manage Knowledge within the IT organization and understand the benefits and business value of the RCV processes.
Desktop Support Staff, Data Centre Management, Network Operations, Server Support and Administration Staff, Development, Testing and QA Managers, QA Team Leaders, Analysts, Asset Management and Change and Configuration Management.
Course duration is 30 hours of study (minimum) and is 4 ITIL Credits
90 and 150 day courses are available
Students wishing to study the Release, Control and Validation course should already hold the ITIL Foundation Certificate.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Release, Control and Validation course before requesting their exam voucher.