ITIL V3 Service Design


Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.

Course Content

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Related Activities
  • Organising for Service Design
  • Considerations of Technology for Service Design
  • Implementation and Improvement of Service Design

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options

90 and 150 day courses are available


Students wishing to study the Service Design course should already hold the ITIL Foundation Certificate.

Exam details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.

Further Information

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