Online training for the professional service manager

ITIL V3 Service Offerings and Agreements

Description​

Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

Process & Procedure Engineers, Application Developers and Managers, Anyone working in Project/ Program Management & Administration, Anyone working in Management and Business Development.

Course Content

  • Introduction – Service Management as a Practice
  • Service Offerings and Agreements Processes
  • Service Offerings and Agreements Roles and Responsibilities
  • Technology and Implementation for Service Offerings and Agreements

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Course Options

90 and 150 day courses are available

Prerequisites

Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate.

Exam details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Offerings and Agreements course before requesting their exam voucher.

Further Information

Please contact learning@visionwillow.com.

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