Learn how to successfully implement ITIL Service Operation best practices.
Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.
Course duration is 21 hours (minimum) and is 3 ITIL Credits
90 and 150 day courses are available
Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Operation course before requesting their exam voucher.