ITIL V3 Service Strategy


Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services

Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.

Course Content

  • Service Strategy Principles
  • Defining Service and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through The Service Lifecycle
  • Critical Success Factors and Risks

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options

90 and 150 day courses are available


Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate.

Exam details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Strategy course before requesting their exam voucher.

Further Information

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