Online training for the professional service manager
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ITIL V3 Service Strategy
Description
Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services
Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.
Course Content
Service Strategy Principles
Defining Service and Market Spaces
Conducting Strategic Assessments
Financial Management
Service Portfolio Management
Managing Demand
Driving Strategy Through The Service Lifecycle
Critical Success Factors and Risks
Course duration is 21 hours (minimum) and is 3 ITIL Credits
Course Options
90 and 150 day courses are available
Prerequisites
Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate.
Exam details
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Strategy course before requesting their exam voucher.