Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services
Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.
Course duration is 21 hours (minimum) and is 3 ITIL Credits
90 and 150 day courses are available
Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate.
40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Strategy course before requesting their exam voucher.