ITIL V3 Service Transition


Learn how to successfully implement ITIL Service Transition best practices and how to manage the efficient and effective transition of new or changed services -including activities such as communications, commitment and organizational change.

Data Centre Managers, Operations Managers, Development, Testing and QA Managers, Process and Procedure Engineers, Application Developers and Managers, Project Managers, Change and Configuration Managers and Asset Managers.

Course Content

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes
  • Service Transition Related Activities
  • Organising for Service Transition
  • Technology Considerations for Service Transition
  • Implementation and Improvement of Service Transition

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options

90 and 150 day courses are available


Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Exam details

40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Transition course before requesting their exam voucher.

Further Information

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