Online training for the professional service manager

ITIL 4 Foundation

Description​

This course is the starting point for people wanting ITIL qualifications. The new ITIL 4 Foundation online course will introduce you to service management key concepts, ITIL principles, the ITIL service value system (SVS), ITIL practices and their role in a service provider organization

ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.

Course Content

  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation

There are 26 lessons in total, with integrated questions and animations.

Course duration is 12 hours

Course Options

30 and 60 day courses are available

Prerequisites

None.

Exam details

40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed the ITIL Foundation course before requesting their exam voucher.

Further Information

Please contact learning@visionwillow.com.

Interested?
Contact us!