ITIL 4 Lite


This entry level course will offer you a general understanding of the key elements, concepts and terminology of ITIL4.

Anyone working in IT Services, or who has an interest in ITIL. This is a beginner level, introductory course and is not appropriate for students who already hold ITIL qualifications

Course Content

Lessons in this training:

  • Lesson 1 – introduction to ITIL
  • Lesson 2 – service management key concepts
  • Lesson 3 – guiding principles and ITIL concepts
  • Lesson 4 – ITIL practices
  • Lesson 5 – next steps

There are 26 lessons in total, with integrated questions and animations.

Study duration 60 minutes

Course Options

30 and 60 day courses are available



Exam details

The course does not have an associated exam.

Further Information

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