Implementing ITSM


This course is produced in partnership with ITIL author Randy Steinberg. It is an advanced level that presents a proven, real-world approach to transforming your ITSM organisation.
The course includes techniques and strategies to support the experienced ITSM practitioner.

Course Content

  • IT service management visioning
  • ITSM assessment
  • ITSM planning
  • ITSM initial wins
  • ITSM design
  • ITSM transition
  • Ongoing improvement

Course Options

90 and 150 day access options are available


This non-accredited course is aimed towards experienced IT service management practitioners. Exposure to ITIL or ITIL Foundation level certification or above is recommended

Exam details

The course does not have an associated exam

Further Information

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