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Online training for the professional service manager
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VeriSM Essentials
Description
The fully accredited VeriSM Essentials course will give a basic understanding of service management, culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Course Content
Course Content:
- 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
- Includes video tutorials, study guides and quizzes
- Study duration: 7 hours
Lessons in this course:
- Lesson 1: Organizational context and governance
- Lesson 2: Digital transformation
- Lesson 3: Service Culture
- Lesson 4: Organizational structure
- Lesson 5: Teams
- Lesson 6: Service Provider Challenges
- Lesson 7: Organizational change principles
- Lesson 8: Introduction to the VeriSM model
- Lesson 9: The VeriSM Model Part 1 Define
- Lesson 10: The VeriSM Model Part 2 Produce
- Lesson 11: The VeriSM Model Part 3 Provide
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Exam Preparation
Course Options
30 and 60 day courses are available
Prerequisites
This course does not require any existing knowledge VeriSM.
Exam details
20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher.
Further Information
Please contact learning@visionwillow.com.