The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.
22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive
practices, the service organization, service culture and people and organizational structure
Includes video tutorials, study guides and quizzes
Study duration: 14 hours
30 and 60 day courses are available
This course does not require any existing knowledge VeriSM.
40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.