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Online training for the professional service manager
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VeriSM Foundation
Description
The fully accredited VeriSM Foundation course introduces VeriSM, gives a clear understanding of services and service management and the VeriSM model and explains how an organization can incorporate many different management practices to support the delivery of services.
Course Content
22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive
practices, the service organization, service culture and people and organizational structure
- Lesson 1: Organizational context & governance
- Lesson 2: Digital transformation Lesson 3: Service Culture
- Lesson 4: Organizational structure
- Lesson 5: Teams
- Lesson 6: Service Provider Challenges
- Lesson 7: Organizational change principles
- Lesson 8: Introduction to the VeriSM
model - Lesson 9: The VeriSM Model Part 1 Define
- Lesson 10: The VeriSM Model Part 2 Produce
- Lesson 11: The VeriSM Model Part 3 Provide
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Adapting the VeriSM Model
- Lesson 14: Progressive practices Agile
- Lesson 15: Progressive practices DevOps and SIAM
- Lesson 16: Progressive practices Lean Shift Left
- Lesson 17: Progressive practices CXUX Continuous Delivery
- Lesson 18: Innovative Technologies – Part 1
- Lesson 19: Innovative Technologies – Part 2
- Lesson 20: Innovative Technologies – Part 3
- Lesson 21: Getting Started Lesson
- Lesson 22: Exam Preparation
Includes video tutorials, study guides and quizzes
Study duration: 14 hours
Course Options
30 and 60 day courses are available
Prerequisites
This course does not require any existing knowledge VeriSM.
Exam details
40 multiple choice questions, 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Foundation course before requesting their exam voucher.
Further Information
Please contact learning@visionwillow.com.